Cancellation policy
Subscription Policy
This page explains exactly how a Vein Restore subscription works: what you pay, when you are charged, and how to change or cancel it. You can cancel at any time, online, in about a minute.
1. What you agree to
When you choose a subscription at checkout, you ask us to send Vein Restore on a repeating schedule and to charge your payment method automatically for each delivery until you cancel. Your subscription has no minimum term and no end date. It continues until you cancel it.
2. Our plans
1 bottle, charged and delivered every 4 weeks: $49.99 per delivery.
3 bottles, charged and delivered every 12 weeks: $119.97 per delivery.
Shipping is included on every subscription delivery. Sales tax is added where it applies. The price you pay is always the one shown at checkout and in your order confirmation email.
3. When you are charged
Your first delivery is charged when you place your order. Each following delivery is charged 4 weeks or 12 weeks after the previous one, depending on your plan, and dispatched within 1 business day of the charge. Your next charge date is always shown in your account.
4. A reminder before every charge
We email you 3 days before each charge with the date and the amount, so you have time to skip, change or cancel before you are billed.
5. Managing your subscription
Choose "Manage Subscription" at the top of our website, or use the link in any subscription email, and sign in with the email address you used at checkout. We send you a one-time code, so there is no password to remember. From your account you can:
Skip your next delivery.
Move your next delivery to a different date.
Update your shipping address or payment card.
Cancel your subscription.
Changes take effect straight away.
6. Too much on hand? Skip instead
If you still have bottles left, you do not need to cancel. Skip your next delivery or move it to a later date, and your plan picks up again on its own.
7. How to cancel
You can cancel at any time from your account. Before you confirm, we ask you to pick a reason from a short list. It is one step, and it never stops you from cancelling.
To stop your next charge, cancel before the charge date shown in your account. Cancelling stops all future charges. Deliveries already charged are not refunded.
You can also email support@novaralabs.store with the subject "Cancel my subscription" and we will cancel it for you within 1 business day. If a charge goes through while your email is with us, we refund it.
We confirm every cancellation by email. Anything already shipped is yours to keep.
8. If a payment fails
If a charge does not go through, we try again and email you a secure link to update your card. We make up to 3 attempts over about 3 weeks. We never ship a delivery before it is paid. If the last attempt fails, we cancel your subscription and nothing more is charged.
9. Price changes
If we ever change the price of your plan, we email you at least 30 days before the new price applies to a charge. You can cancel or change your plan before then.
10. Our 90-day money-back guarantee
The first order of your subscription is covered by our 90-day money-back guarantee. Deliveries after that are not covered, so skip or cancel before a charge if you do not want it. The full details are in our Refund Policy.
If we refund you under the 90-day guarantee, we cancel your subscription at the same time so nothing else is charged, unless you ask us to keep it running.
11. Where subscriptions are available
Subscriptions are currently available for delivery addresses in the United States only.
12. Your legal rights
Nothing on this page limits your rights under the consumer law of your state or country.
Contact
Sales Flow Consulting LLC, trading as NovaraLabs
7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States
support@novaralabs.store
We reply within 2 business days, Monday to Friday.