Refund policy

Refund Policy and 90-Day Money-Back Guarantee

Our promise is simple. Try Vein Restore for a full 90 days. If you do not feel a difference, or you are not happy for any reason, email us and we will refund every penny. This page explains exactly how that works.

1. What the guarantee covers
The 90-day money-back guarantee covers your first order of Vein Restore from novaralabs.store, once per customer, household and shipping address. Every bottle in that order is covered, including bundles. Opened bottles are covered. We expect you to open them and take them. That is the point of the guarantee.

You have 90 days from the day your order is delivered to request a refund. We use the delivery date shown by the carrier. If the carrier never records a delivery, your 90 days start 30 days after the dispatch date, or on the day you tell us it arrived, whichever comes first. Days on this page are calendar days unless we say business days.

2. Nothing to send back
You do not need to send anything back. Keep the bottles or discard them. We do not issue return labels or accept returns. Please do not mail anything to us.

3. How to request a refund
Email support@novaralabs.store from the email address on your order. Put "Refund request" and your order number in the subject line. That is all we need. We may ask what you noticed, so we can improve. Your refund never depends on the answer.

4. What we refund and when
We refund the full amount you paid for the order, including any shipping charge. We reply within 2 business days, and the refund is issued in that reply. Refunds go to the original payment method. If that card or account is closed, tell us in your email and we will arrange another way to pay you. Your bank may take a further 3 to 10 business days to post it. Nothing after 10 business days? Email us and we will send you the refund reference.

Import taxes, duties or carrier fees paid to your government or carrier are not collected by us and cannot be refunded by us.

5. Repeat orders
The 90-day guarantee is for your first order. Any later order can be refunded in full within 30 days of its delivery, nothing to send back, once in any 12-month period. The 30-day rule is separate from the 90-day guarantee. Using one does not use up the other.

6. Damaged or short orders
If a bottle arrives damaged or your order is short, email us as soon as you notice, ideally within 14 days of delivery. A photo of any damage helps but is not required for a missing bottle. We send the missing or damaged bottles at no cost, or refund them, your choice. Nothing to send back.

7. Cancelling an order
Orders are dispatched within 1 business day. To cancel, email us as soon as possible. Once an order has shipped we cannot stop it, but the guarantee above still applies when it arrives.

8. Fair use
The guarantee is available once per customer, and once per household or delivery address, whichever we see first. It applies to orders placed at novaralabs.store only. If a guarantee refund has already been issued to you, your household or your address, a later order is covered by the 30-day rule in section 5 instead.

9. Before you contact your bank
Please email us first. A refund from us usually reaches you faster than a bank dispute, and you never have to argue for it. If you have already opened a dispute with your bank, we cannot also refund you directly, because that would refund the same order twice. We accept the dispute and let the bank return the money to you. Nothing here limits your right to contact your bank.

10. Your legal rights
Nothing on this page limits your rights under the consumer law of your country or state. Where local law gives you a right that is better than this guarantee, that right applies.

Contact
Sales Flow Consulting LLC, trading as NovaraLabs
7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States
support@novaralabs.store
We reply within 2 business days, Monday to Friday.