Shipping policy

Shipping Policy

Where we ship
We ship to the United States, Canada, Australia, New Zealand and the United Kingdom. PO boxes, APO and FPO addresses and freight forwarders are not supported.

Dispatch
Orders placed Monday to Friday are dispatched within 1 business day. Weekend and public holiday orders are dispatched the next business day. Because orders leave quickly, we can only change or cancel an order if you email us before it ships. Please check your shipping address carefully at checkout.

If we ever cannot dispatch within 3 business days of your order, we will email you with the new date and you can cancel for a full refund.

Delivery times
Your order ships from our fulfilment partner with tracked delivery. Days are counted from the date on your dispatch email.
United States: usually 10 to 20 days after dispatch. Nearly all orders arrive within 4 weeks.
Canada, Australia, New Zealand, United Kingdom: usually 2 to 4 weeks after dispatch.
Some orders arrive sooner and a small number take longer, especially around holidays. Delivery times are estimates, not guarantees.

Cost
Shipping on a single bottle is $4.99. Orders of two or more bottles ship free within the United States. International rates are shown at checkout.

Tracking
You will receive a tracking link by email when your order is dispatched. Tracking usually shows its first scan within 1 to 3 business days and may not update daily while the parcel is in transit or clearing customs.
Your parcel is given a USPS number once it arrives in the United States. The number in your first email belongs to the international carrier and will not show results on usps.com. If you cannot find the tracking email, check your spam folder or email us and we will resend it.

Delays and lost parcels
If your tracking has not moved for 7 business days, email us. We chase it with the carrier and reply within 1 business day.
If your order has not arrived within 30 days of dispatch for US orders, or 40 days for other countries, we treat it as lost. We send a replacement or refund the order in full, your choice. No forms, no carrier claim.

Delivered but not received
Carriers sometimes mark a parcel delivered a day or two early, or leave it with a neighbour, at a side door or in a mailroom. When tracking says delivered and you do not have it, please wait 2 business days and check those places. Your local post office can tell you the exact delivery scan location. Still missing? Email us with your order number and we will send one replacement to the same address at no cost. If a replacement is also reported as not received, we review the case by hand and may offer a refund instead, or ask to deliver to a different address.

Wrong or incomplete address
If a parcel comes back to us because the address was wrong or incomplete, we reship it once at no charge to a corrected address. Prefer to cancel? We refund the product price.

Customs and import charges
Orders to Canada, Australia, New Zealand and the United Kingdom may be charged import tax, duty or a carrier fee on delivery. These charges are set by your country and paid by you. They are not included in our prices and are not refundable by us.
[UNITED STATES: add one of these once the fulfilment partner confirms in writing. DDP: "US orders: we pay all import duties and taxes. You will never be asked to pay anything on delivery." DDU: add "United States" to the list above.]

Contact
Sales Flow Consulting LLC, trading as NovaraLabs
7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States
support@novaralabs.store
We reply within 2 business days, Monday to Friday.